FAQs
FAQs - GymBoy
1. What is GymBoy's return policy?
At GymBoy, we offer a hassle-free 30-day return policy! If you're not satisfied with your purchase, you can return it within 30 days of receiving it for a full refund or exchange. Items must be unused and in their original packaging.
2. Which payment methods do you accept?
We accept a variety of payment methods for your convenience, including all major credit and debit cards (Visa, MasterCard, American Express, etc.), PayPal, and more.
3. How long does shipping take?
We aim to get your products to you as quickly as possible. Shipping typically takes between 3 to 5 business days, depending on your location.
4. Do you ship internationally?
Yes! GymBoy ships internationally. Shipping times may vary depending on the destination, but we strive to ensure prompt delivery no matter where you are.
5. Can I track my order?
Absolutely! Once your order is processed and shipped, we’ll send you a tracking number via email so you can follow your order’s journey.
6. How can I contact customer support?
If you need assistance, our customer support team is here to help! You can reach us by email at support@gymboy.com or through our contact form on the website. We aim to respond within 24-48 hours.
7. What should I do if I received a damaged or defective product?
We’re sorry to hear that! If you received a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will arrange a replacement or refund as quickly as possible.
8. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We can modify or cancel orders before they are processed and shipped. Once an order has shipped, it cannot be canceled.
9. Do you offer gift cards?
Yes, we offer GymBoy gift cards, which make the perfect gift for fitness enthusiasts! You can purchase them directly from our website.
10. Is my payment information secure?
Yes, we take your privacy and security seriously. All transactions are processed securely, and we do not store your payment information.